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Consumers Want Competitive Pricing, Easy Search and Live Help

10 Mai 2010 , Rédigé par Sandrine Publié dans #marketing

Dans Emarketer

Read the Insight of 4,500+ Consumers


Live Help Ranks Third in Importance Among Web Site Features

When 4,500+ consumers were surveyed on what is most important to them, they chose live help right behind price and ease of search. And, they prefer live help (click to call and click to chat) over other online customer service options. Download the global survey results and see:

  • How consumers value live help compared with other customer service methods
  • Adoption levels for live help
  • Key factors that drive the use of live help
  • How useful live help services are to different countries
Download Now

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